Put Your Best Foot Forward
Offering an efficient and consistent access center scheduling experience is key to turning patient demand into scheduled appointments. Far too often, patients who schedule using call centers encounter long wait times and suboptimal patient-provider match due to ineffective workflows and inconsistent provider data. Without the right scheduling tool, call center agents are unequipped to meet patients’ scheduling needs.
The Cure for the Modern Access Center
Odoro’s Access Center Solution provides call center agents with an interactive script specifically designed to collect information from patients. Agents simply input patients’ responses, and SchedLogic™ does the rest. By combining information input by agents with existing health system PM/EMR data, Odoro SchedLogic™ is able to find the perfect match for every patient instantly.
By combining patients’ responses with existing patient and provider data, our SchedLogic™ engine presents access center agents with a view of optimal appointments and providers in real time. That improves patient retention and satisfaction by providing a consistently positive scheduling experience.
Odoro’s SchedLogic™ engine takes into account providers’ specialties and demands to ensure the access center tool presents patients with appointment options that evenly distribute demand across the health system’s network of providers in the most efficient way. That minimizes appointment lag times and uneven provider demand.
Using a real-time guided scheduling dialogue, Odoro’s access center tool reduces errors, call times and training requirements by eliminating the need for agents to continually act upon provider preferences and expertise. Agents simply input the patient’s response to each prompt and instantly receive the perfect match.